Monday, November 14, 2011

Stellar: A Brighter Vision for the Future

Mr. Edmund Macaso, CEO of Stellar Philippines, Inc. (second from left) and Undersecretary Cristino Panlilio of the Department of Trade and Industry (second from right) during the ribbon-cutting ceremony
A joint venture between Stellar Global and Paxys, Inc., Stellar Philippines was formed to be the main outsourcing facility for cost-effective offshore services and solutions provided by Stellar’s Australia, US, Canada and UK offices.  Since its incorporation over 4 years ago, Stellar Philippines has become one of the country’s fastest-rising call center and business process outsourcing (BPO) companies.  

The entire Stellar network is composed of more than a dozen outsourcing centers strategically located in business districts of Sydney, Melbourne, Adelaide, Queensland and Western Australia, Montreal, Canada, Irvine, Scotland, Colorado and Texas, USA. These centers showcase the formidable strength and expertise of Stellar in providing superior voice and non-voice, back-office services to its global clients covering a wide range of industries such as telecommunications, utilities, transport, finance, government and manufacturing.

To deliver its brand promise, “Excellent People deliver Excellent Results,” Stellar Philippines engages a relatively rigorous learning and development approach which includes a “Near Hire” training program, designed for applicants who might have some minor flaws. This program aims to convert these applicants into “new hires.”

A unique feature of Stellar is its corporate culture which revolves the “Open Book Management” philosophy. In a nutshell, OBM is about making employees feel like ‘business owners’ and letting them in on the company’s financial reports. This type of management aims to develop the employee’s entrepreneurial spirit wherein they also share in the company’s profit.

And now that Stellar Philippines is charting a new chapter in its storied existence, the company is leaving no stone unturned to make its dream as a topnotch BPO company in the country a reality. Expanding further, Stellar Philippines recently launched a new facility that will showcase the company’s remarkable growth in its operations.

Housed at the MDC 100 Building along E. Rodriguez Avenue (C5) in Libis, Quezon City, the new Stellar Philippines corporate headquarters and BPO facility will be a true sight to behold. Operating in a strategic BPO location that also houses some of the best names in the BPO industry, the new facility features state of the art equipment and technology .

“It has been our dream to move to this present area in order to showcase our capabilities and make sure that we are in the radar of clients looking for the best outsourcing options on this side of the world. Being the world’s top outsourcing capital, we have always believed that the Philippines is truly ready to meet the increasing global demand for voice and back office outsourcing,” explains Mr. Edmundo Macaso, Chief Executive Officer of Stellar Philippines.

Aside from operational efficiency, Macaso said that Stellar Philippines places high value on its integrity and the commitment to excellence to meet business goals. Lastly, it gives credit to employees, which he describes as the cornerstone of its operations. “At Stellar, we value each individual’s merits and contributions that’s why we make sure that they have a comfortable, safe and healthy working environment in order for them to manage customer relationships effectively.”

Stellar is a leading global provider of call center and BPO solutions. It operates outsourcing centers around the world manned by more than 5,000 employees that collectively manage over 300 million customer interactions and 100 million transaction processes annually.

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